Thank you for your continued patronage.We regret to inform you that a manufacturing machine malfunction has occurred at the factory entrusted with the bottom rubber processing (EVA) necessary for the production of some of our products.Consequently, there have been delays in the delivery of materials required for product manufacturing. We sincerely apologize, but this situation has led to the temporary suspension of sales for the affected products and delays in delivery times.We deeply apologize for any inconvenience or disruption this may cause our customers.
＜Affected Products＞
- two piece
- Hinoki no Hakimono
＜Outlook for Resumption of Sales＞ We are currently coordinating with the outsourced factory and prioritizing adjustments for machine restoration. However, there is no clear outlook for the resumption of sales at this time. We will promptly notify you through our website and email as soon as there is any progress in the situation.
＜Possibility of Out of Stock and Delivery Delays After Ordering＞ Current inventory levels are highly fluid, and depending on the timing of your order, items may already be out of stock. If an item is found to be out of stock after your order is placed, we will contact you promptly to discuss either canceling the order or waiting for the item to be restocked.We sincerely apologize again for any inconvenience this may cause our customers. We are dedicating all our efforts to resolve this situation as quickly as possible and to resume stable product supply, and we appreciate your understanding. If you have any questions or concerns regarding this matter, please do not hesitate to contact us.
We sincerely hope for your continued patronage of mizutori.
