At mizutori, we offer a repair service for our geta sandals.

This page provides information on our repair service, which is only possible because we are the official manufacturer. We accept repairs for geta, including sole rubber replacement, as well as fixing scratches and chipped wood.

  • Standard reception period: September to January

  • We are happy to provide consultations at any time, even outside of the standard reception period.
    ※Please note that requests made outside of this period may take longer than usual to process.

Repair Process

Step 1｜Inquiry & Estimate

Please begin by contacting us via our Inquiry Form. Please include several photos showing the parts and condition requiring repair, along with details of your request.

  • Based on the photos provided, a representative will inform you of the "estimated cost" and "estimated lead time."

  • Please review the estimate and decide whether you would like to proceed with the repair.
    ※Please be aware that depending on the condition of the product, we may be unable to accept the repair.

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Step 2｜Shipping the Repair Item and Form

Once you agree with the estimate, please send your items for repair. Please be sure to include the "Repair Request Form" with all required fields filled in.

  • Even if you are only repairing one side, please send both sandals (the full pair) so that we can adjust the balance between the left and right.

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<Shipping & Packaging Guidelines>

  • Cleaning: Please cooperate by cleaning any mud or dirt off the rubber soles before sending them to us.

  • Packaging: We recommend wrapping the product in cushioning material (such as bubble wrap) to prevent damage during transport. You do not need to use the original packaging; feel free to use any box or cardboard container you have on hand.

  • Shipping Method & Delivery Date: There is no specific requirement for the carrier; please use whichever service is most convenient for you.
    ※Our office is open on weekdays only. To prevent loss, we appreciate it if you can schedule delivery to avoid weekends and national holidays.

Step 3｜Inspection, Final Confirmation, & Repair

Once the items arrive at our office, we will inspect their actual condition.

  • Depending on the actual state of the items, the repair details, cost, lead time, or possibility of repair may change from our preliminary assessment.

  • We will provide you with a final estimated amount (including shipping and COD fees) and the estimated lead time. After receiving your final consent, we will begin the repair work.

⏱ Regarding Lead Time

During the standard reception period, please allow approximately 3 to 4 months after we receive the repair items.
※Depending on the workload or the nature of the repairs, it may take longer.

Step 4｜Completion & Return Shipment

Once repairs are complete and the shipping date is approaching, a representative will contact you with the delivery schedule.

  • Payment Method: Payment will be handled via Cash on Delivery (COD). Please pay the total amount provided to you to the courier upon arrival.


Mizutori Industry Co., Ltd. / geta mizutori Repair Department
1-18-22 Heiwa, Aoi-ku, Shizuoka-shi, Shizuoka 420-0876, Japan
TEL: 054-271-6787 FAX: 054-272-1302
E-mail : geta-shop@mizutori.co.jp